How Can We Help You?
Our dedicated support team is here to help you succeed. Choose the support option that works best for your needs.
Choose Your Support Channel
Different support options for different needs
Live Chat Support
High PriorityGet instant help from our support agents during business hours
Features:
- Instant responses
- Screen sharing
- File uploads
- Chat history
Availability
Mon-Fri: 9AM-6PM EST
Response Time
Immediate
Email Support
Medium PrioritySend detailed questions and receive comprehensive answers
Features:
- Detailed explanations
- Attachments
- Follow-up support
- Case tracking
Availability
24/7
Response Time
Within 24 hours
Video Call Support
High PrioritySchedule a one-on-one session with our support experts
Features:
- Screen sharing
- Personalized help
- Recording available
- 30-60 min sessions
Availability
By appointment
Response Time
Same or next day
Community Forum
Low PriorityConnect with other students and get peer-to-peer help
Features:
- Student discussions
- Expert moderators
- Search archive
- Voting system
Availability
24/7
Response Time
Varies
What Do You Need Help With?
Find the right support channel for your specific issue
Technical Issues
Login problems, bugs, performance issues
Common Issues:
- • Cannot access account
- • Page loading errors
- • Feature not working
- • Data sync issues
Recommended:
Live Chat or Email
Account & Billing
Subscription, payments, account settings
Common Issues:
- • Billing questions
- • Subscription changes
- • Refund requests
- • Account upgrades
Recommended:
Email Support
University Applications
Help with recommendations and applications
Common Issues:
- • Understanding recommendations
- • Application deadlines
- • Essay feedback
- • Admission chances
Recommended:
Video Call or Forum
Platform Features
How to use specific tools and features
Common Issues:
- • CV Builder help
- • Profile setup
- • Scholarship search
- • Tutoring finder
Recommended:
Live Chat or Video Call
General Questions
General inquiries about Deep Campus
Common Issues:
- • How Deep Campus works
- • Feature requests
- • Partnership inquiries
- • Educational content
Recommended:
Email or Forum
Quick Self-Service Options
Solve common issues instantly with these helpful resources
Check System Status
See if there are any known issues
Download User Guide
Get the complete platform manual
Report a Bug
Help us improve by reporting issues
Request Feature
Suggest new features or improvements
Emergency Support
For urgent issues that need immediate attention
Technical Emergency
Critical system issues affecting access
Email:
emergency@deepcampus.ai/
Phone:
+1 (555) 123-URGENT
Billing Emergency
Urgent billing or payment issues
Email:
billing@deepcampus.ai/
Phone:
+1 (555) 123-BILL
Security Concerns
Account security or privacy issues
Email:
security@deepcampus.ai/
Phone:
+1 (555) 123-SAFE
Support Hours & Availability
🕒 Business Hours Support
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Live chat, phone, and video support available
🌙 24/7 Support
Email Support: Always available
Community Forum: Always active
Knowledge Base: Self-service
Emergency contacts available for critical issues